Concrete Garage Survey – Mr Ritchie

Mr Alan Ritchie ordered a 22'3 x 12'5 apex concrete garage from Nucrete, delivered and installed in February 2010. After every installation we invite customers to complete a satisfaction survey, and Mr Ritchie kindly agreed to let us publish his answers. His verdict, in his own words: he "cannot fault the final product".

Mr Ritchie found us the way most of our customers now do — by researching concrete garages online. He compared quality and prices from suppliers throughout England before choosing Nucrete, and told us the pictures and testimonials on our site were a real part of the decision: seeing finished buildings in real gardens convinced him the garage would sit well in his own back garden.

Buying a building online was new territory for him, but he told us he had no reservations about it — his dealings with our staff were, in his words, efficient and business-like throughout.

Mr Ritchie's building was a 22'3 x 12'5 apex concrete garage, specified with:

• Pre-treated timber fascias • An optional 4' wide timber window • A Hormann vertical rib up & over door • Cement fibre roof sheets • Our 10-year guarantee, included as standard

One answer from his survey stayed with us: he felt the products sold themselves, with no pressure tactics from our side. That's exactly how we like it — we've been manufacturing concrete garages for over 45 years, and a building that speaks for itself is the best salesperson we have.

The installation went in on schedule in February 2010, and Mr Ritchie described the fitting team's work as efficient and professional. Asked to rate the experience across every category in our survey — from first enquiry to finished building — his answer in each case was the same: excellent.

His closing comment summed the job up better than we could: he could not fault the final product.