For our Terms & Conditions or our Privacy Policy, follow the links.
Bespoke Goods
Our sectional buildings – the concrete, timber and steel framed buildings we manufacture to your chosen size, layout and specification and install for you – are Bespoke Goods. As such, these items are exempt from the usual right to cancel under consumer law. We are therefore unable to accept returns or issue refunds for Bespoke Goods, other than the 14-day change-of-mind right on your deposit described under Deposits and cancellations below.
Carports, gazebos and patio covers (kit products)
Our carport, gazebo and patio cover kits are standard stock products supplied by Palram Canopia. They are delivered palletised in their original packaging for you to assemble, and are not made to order or installed by us. They are therefore not Bespoke Goods, and the 14-day right to cancel set out below does apply to them.
Faulty or damaged parts
- If a part is faulty due to a manufacturing defect, arrives damaged during delivery, or is not what you ordered, we will repair or replace it free of charge and without additional delivery costs. You are never out of pocket for our mistake or a damaged delivery.
- If a part is damaged due to self-installation error, misuse, or modification, we may still be able to provide a repair or replacement, but this may incur a cost at our discretion.
Consumer rights (non-bespoke goods only)
Under the Consumer Contracts Regulations 2013, if you are purchasing as a consumer you have the right to cancel your order for standard (non-bespoke) goods within 14 days of receiving them. Please note:
- To cancel, you must inform us in writing before the 14-day period expires.
- Goods must be returned to us within 14 days of notifying us, and you will need to cover the return delivery costs. These are large, palletised items, and kit products usually go back to our supplier's UK warehouse rather than our Bradford works, so please contact us and let us confirm the return address before you arrange any carriage.
- You will receive a full refund, including the standard delivery cost, within 14 days of the goods reaching us.
- You are welcome to open the packaging and inspect the goods, just as you could in a shop. If they come back to us assembled, damaged, or otherwise handled beyond what is needed to check them, we may reduce your refund to reflect the loss in value.
- If the goods are faulty, damaged in transit, or not what you ordered, this does not apply. See 'Faulty or damaged parts' above. We cover the cost of putting it right.
- This right does not apply to Bespoke Goods, or to goods we have installed for you.
Manufacturer warranties
Our sectional buildings carry a 10-year guarantee on the concrete structure, the fascias and the roof sheets, and a 2-year guarantee on all doors, windows and other options. The guarantee is provided by the manufacturer of the building and administered by us, so you always come to us and we handle it from there. Carports and other kit products carry a 2-year guarantee unless stated otherwise, or the manufacturer's own warranty where that is longer. Either way, your rights to cancel, or to a repair, replacement or refund, are with us as the seller, a manufacturer's warranty is an extra layer on top, and never replaces them.
Clarification before ordering
If you are unsure whether the goods you wish to purchase are classed as Bespoke Goods, please contact our customer services team before placing your order:
- Telephone: 0800 849 9036
- Email: support@nucrete.co.uk
Deposits and cancellations
- You have 14 days from paying your deposit to change your mind, for a full refund of it.
- After those 14 days, the deposit for Bespoke Goods is non-refundable if you cancel: your building is made to your size and specification and your delivery slot is held for you.
- Instead of losing it, you can move your deposit once to another Nucrete sectional building of the same or higher value, paying any difference in price. If your order was placed on a fixed-price offer, the new building must be delivered within the period stated on the offer; otherwise the new order must be placed within 12 months. This must be agreed with us in writing.
- You can change the specification of your building at any time before it goes into manufacture; the price changes only by the difference.
Services
Payments for services such as demolition or groundwork cannot be refunded once the work has begun.