Prices and ordering

Why do I need to enter my postcode to see prices?

Because every price includes delivery and installation, and those genuinely cost different amounts in different parts of the country. Your postcode area tells us which price list applies to you — so the figure you see is the figure you pay, with nothing added later.

Is the price I see the full price?

Yes — prices include VAT, delivery and installation for your postcode area. The only extras are options you choose yourself, and any groundwork you ask us to quote for separately.

Can I order a building for a different address?

Of course. Prices follow the DELIVERY address, so if the building is going somewhere in a different postcode area, the checkout will offer to update your price for that area. Your billing address can be different — there's a tick box for that at checkout.

Payment

When is my card actually charged?

Not at checkout. Ordering online only AUTHORISES your card — like a hotel hold. A member of our team then personally reviews your order and confirms the details with you. Only once your order is confirmed do we take the payment. If we can't go ahead for any reason, the hold is released in full and you're emailed to say so.

Is paying online safe?

Payment is handled by Stripe, one of the world's largest payment providers — the same system used by millions of businesses. Your card details never touch our servers.

Do I pay a deposit or the full amount?

Most buildings are reserved with a deposit, with the balance due before installation. The checkout always shows exactly what's authorised today and what's left to pay — and so does your order confirmation document.

Delivery, bases and access

Is delivery really included?

Yes — delivery AND installation by our own team are included in every price. See our Delivery & Installation page for the full picture, including what makes a site accessible.

Do I need a concrete base?

Yes, your building needs a firm, level concrete base. If you don't have one — or you need an old garage removed first — tick the option when building your quote and we'll survey and price the work for you.

What if I'm not sure my site has good enough access?

Just ask — call us before ordering and we'll talk it through. And remember: every order is personally checked with you before any money is taken, so an access problem will always be caught before it matters.

After you order

How do I check what's happening with my order?

Every email we send you includes a secure link to your customer area, where you can see your order's progress, your documents and your payment history — and message us directly. Your order reference (like NU-1042) is on everything; quote it if you call.

Can I cancel?

Before your order is confirmed, nothing has been charged at all — the card hold is simply released. After confirmation, our Returns Policy applies; bespoke buildings are made for you, so talk to us as early as possible and we'll do what's fair.

What guarantee do I get?

Every Nucrete building comes with our 10-year guarantee.