Terms & Conditions

Terms and Conditions of Sale of Nucrete Online Limited

1 Definitions

1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller.

1.2 “Consumer” means an individual acting wholly or mainly outside that individual’s trade, business, craft or profession, as defined in section 2(3) of the Consumer Rights Act 2015.

1.3 “Business Customer” means any Buyer who is not a Consumer.

1.4 “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

1.5 “Goods” means the articles that the Buyer agrees to buy from the Seller, together with any installation, groundwork or removal services the Seller agrees to carry out.

1.6 “Seller” means NUCRETE ONLINE LIMITED, a company registered in England and Wales, company number 16964837, VAT number 511 4765 10, whose registered office is Onward Chambers, 34 Market Street, Hyde, SK14 1AH.

1.7 “Manufacturer” means the company that manufactures the building supplied. For the Nucrete concrete range that is Nucrete Limited; for other ranges it is the manufacturer named in the Quotation or Order Confirmation. The Seller is a separate company from the Manufacturer, including where the two share the Nucrete name.

1.8 “Quotation” means a written quotation issued by the Seller.

1.9 “Order Confirmation” means the order confirmation document issued by the Seller once an order is accepted, including its specification and its terms of business.

1.10 “Specification” means the description of the building and its options set out in the Order Confirmation, or on the invoice where the Buyer has ordered through the Website.

1.11 “Site” means the location at which the Goods are to be delivered or installed.

1.12 “Working Day” means Monday to Friday, excluding public holidays in England and Wales.

1.13 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.

1.14 “Website” means www.nucrete.co.uk.

1.15 “Nucrete” and “Nucrete Online” are trading styles of NUCRETE ONLINE LIMITED.

1.16 “NUCRETE” is a registered trade mark (UK00004021711).

2 What the Words in Your Specification Mean

2.1 The following words have the meanings given below wherever they appear in a Quotation, an Order Confirmation, an invoice or a Specification. They are trade terms, and they are set out here so that there is no doubt about what has been ordered.

2.2 “Fixed window” means a glazed unit fixed permanently into its frame. It has no hinge, no catch and no opening section, and it cannot be opened. The word “fixed” describes the glazing; it does not mean only that the window is fixed into the building.

2.3 “Opening window” means a window with a hinged or sliding opening section, supplied only where the Specification says so.

2.4 “Up and over door” means the main vehicle door of the building, of the type that lifts and retracts. Unless the Specification says otherwise it is manually operated.

2.5 “Personnel door” means a separate pedestrian door, supplied only where the Specification says so.

2.6 “Apex” means a building with a pitched roof rising to a central ridge. “Pent”, also called a sloping roof, means a building with a single roof slope.

2.7 “External size” means the size of the building measured across the outside of the panels. Sizes quoted are nominal and approximate, and the built footprint may differ slightly.

2.8 “Single skin” means a building of a single thickness of panel, with no cavity, insulation or internal lining.

2.9 “Tamped finish” means the standard functional finish for a concrete base, formed by tamping the wet concrete. It is deliberately textured and is not a smooth or polished finish.

2.10 “Mortar fillet” means the sand and cement seal applied round the junction of the panels and the base after erection.

2.11 “Eaves filler” means the material used to close the gaps between the tops of the panel walls and the roof sheets.

2.12 “Lead flashing” means a lead weathering detail where a building meets an existing wall. It is a roofing trade operation and is not part of the Seller’s work.

3 Conditions, and Which Document Applies

3.1 Nothing in these Terms and Conditions affects the Buyer’s statutory rights as a Consumer.

3.2 These Terms and Conditions apply to all contracts for the sale of Goods by the Seller to the Buyer, and prevail over any documentation or communication from the Buyer.

3.3 The Seller’s documents are intended to be read together. If they conflict, the following order applies: first the Order Confirmation, including its specification and its terms of business; then these Terms and Conditions; then the Quotation; then anything else, including the Website.

3.4 The Specification is the complete statement of what the Seller is supplying. If an item is not listed in the Specification, it is not included in the price and will not be supplied. This applies to every item without exception, including openers, vents, windows, personnel doors, guttering, eaves filler, mortar fillets, ramps, lead flashing, electrical work, internal lining and the disposal of anything already on the Site.

3.5 Acceptance of delivery of the Goods is conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

3.6 Any variation to these Terms and Conditions, including any special terms agreed between the parties, is inapplicable unless agreed in writing by the Seller.

3.7 Complaints should be raised in the way set out in clause 16.

4 Ordering

4.1 All orders for Goods are an offer by the Buyer to purchase Goods on these Terms and Conditions, and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

4.2 An order may be placed through the Website, or with the Seller’s sales team by telephone or email. Where an order is placed through the Website the Buyer configures the building and pays online; where an order is placed with the sales team the Buyer is guided through the process and issued with a Quotation.

4.3 The Contract is formed when the Seller sends the Order Confirmation, or, for an order placed through the Website, when the Seller sends written acceptance of the order. Taking payment or authorising a card is not acceptance of an order.

4.4 The Buyer should check the Specification on the Order Confirmation as soon as it is received and tell the Seller in writing straight away if anything is wrong or missing. Once manufacture has commenced the Specification cannot be changed except as a variation under clause 14.

4.5 Where Goods ordered by the Buyer are not available from stock the Buyer will be notified at the time of order and given the option to wait until they are available or to cancel the order.

4.6 All sizes quoted are external and approximate unless otherwise stated.

4.7 The Seller takes care over its pricing, but prices on the Website vary by delivery area and errors can occur. Where the price shown for Goods is obviously incorrect, the Seller may correct the price and give the Buyer the choice of proceeding at the corrected price or cancelling, or may decline the order. Where the order is cancelled or declined under this clause any payment taken is refunded in full.

4.8 A Quotation is valid for 30 days from the date of issue unless it says otherwise. After that period the Seller may revise the figures in line with current material and labour costs.

5 Price and Payment

5.1 The price of the Goods is the price stipulated on the Website or in the Quotation, unless otherwise agreed. Prices for the Seller’s manufactured ranges vary by delivery area. Prices are inclusive of VAT unless otherwise shown, and delivery and installation charges are not included unless otherwise stated.

5.2 After the order is received the Seller will confirm by email the details, description and price for the Goods, together with information on the right to cancel where the Buyer is a Consumer.

5.3 A deposit must be paid at the time of order. The deposit is the amount stated on the Quotation or Order Confirmation, and is usually 20% of the order value.

5.4 The balance of payment including VAT is payable by phase. Where the work has more than one phase, for example removal of an existing building, then groundworks, then installation of the building, the amount for each phase must be received in full before the Seller attends the Site for that phase, and in any event no later than 7 Working Days before that phase is scheduled to begin, unless otherwise agreed in writing. Work will not commence on a phase until payment for it has been received, and late payment will result in that phase being rescheduled. Payment may be made by bank transfer, card or any other method stated by the Seller.

5.5 If the Buyer cancels after manufacture has commenced, the Seller may retain any deposit paid. See also clause 9.5.

6 Rights of Seller

6.1 The Seller reserves the right to periodically update prices on the Website.

6.2 The Seller reserves the right to withdraw any Goods from the Website at any time.

6.3 The Seller shall not be liable to anyone for withdrawing any Goods or refusing to process an order.

7 Age of Consent

7.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked to declare that they are of the appropriate legal age.

7.2 If the Seller discovers that the Buyer is not legally entitled, the order will be cancelled immediately.

8 Delivery, Access and Risk

8.1 Goods supplied within the UK will normally be delivered within 30 to 40 Working Days of acceptance of order. Because every sectional building order is made to order, the Buyer and Seller will agree an approximate delivery date at the time of order.

8.2 Where a specific delivery date has been agreed but cannot be met, the Buyer will be notified so that a new delivery date can be agreed.

8.3 Time of delivery is not of the essence. The Seller is not liable for any losses, costs, damages or expenses incurred by the Buyer arising directly or indirectly out of any failure to meet an estimated delivery date.

8.4 Delivery will be made to the address specified in the order and the Buyer must make all arrangements necessary to take delivery.

8.5 The price includes delivery and installation only where there is fair and reasonable access. Fair and reasonable access means the installation team can move the parts safely from the vehicle to the base on a trolley approximately 0.92m (three feet) wide. The distance included is stated on the Order Confirmation, and is 50 yards (45m) for the Nucrete and Prestige ranges and 25 yards (20m) for the Lidget range. Where access is longer, narrower or obstructed, or differs from what the Buyer has described, the building may have to be stacked on Site or returned, and clause 11.10 applies.

8.6 Risk in the Goods passes to the Buyer on delivery to the Site. The Seller insures the Goods until they are delivered; from the moment they are on Site, whether or not they have been installed, they are at the Buyer’s risk and the Buyer is responsible for insuring them.

8.7 Title in the Goods does not pass to the Buyer until payment has been made in full. Until title passes, the Buyer must store the Goods so that they remain identifiable as the Seller’s property, and the Seller may enter any premises where the Goods are stored, on reasonable notice and during normal working hours, to inspect or recover them.

8.8 The Buyer is responsible for ensuring the Site is suitable and accessible and for compliance with planning or local authority requirements. The Seller accepts no liability for delays or costs arising from unsuitable or inaccessible sites, inaccurate information provided by the Buyer, or third-party works.

9 Cancellation and Return

9.1 The Buyer must inspect the Goods immediately upon receipt and notify the Seller by email to support@nucrete.co.uk within 7 days if the Goods are damaged or do not comply with the Contract.

9.2 If Goods are damaged or non-compliant, the Seller will rectify or replace within a reasonable period. If this is not possible, the Seller may at its discretion offer a refund and remove the Goods at its own expense.

9.3 Sectional buildings are made to the Buyer’s specification, therefore the Consumer Contracts Regulations 2013 ‘cooling-off’ right to cancel does not apply to them.

9.4 Carport kits and similar non-bespoke items fall under standard consumer rights and carry their own warranty terms as provided by the manufacturer, for example Palram. Ask for further details if clarification is needed.

9.5 Because sectional buildings are made to order, a Buyer who cancels a sectional building loses the deposit in full. This does not apply to carport kits and other non-bespoke items, which are dealt with in clause 9.4 and in the Returns Policy.

10 Guarantee

10.1 Sectional buildings are guaranteed for 10 years from the date of installation against manufacturing defects in the concrete structure, the fascias and the roof sheets.

10.2 All other components carry a 2-year guarantee from the date of installation. This includes all doors, whether up and over doors or personnel doors, all windows, and every other option or accessory.

10.3 Carports and other kit products carry a 2-year guarantee unless stated otherwise, or the manufacturer’s own warranty where that is longer, the details of which are supplied with the goods.

10.4 The guarantees in clauses 10.1 to 10.3 are provided by the Manufacturer of the building and are administered by Nucrete Online Limited. The Buyer should always contact Nucrete Online Limited, who will handle the claim with the Manufacturer. The Buyer does not need to approach the Manufacturer directly.

10.5 The guarantee is transferable. If the Buyer sells the property, the remainder of the guarantee passes to the new owner of the property. It does not pass to a tenant or other occupier.

10.6 No registration is required. The Order Confirmation is the proof of guarantee.

10.7 The guarantee does not cover damage caused by weather, misuse, neglect, accident, improper site conditions, an unsuitable or failing base not laid by the Seller, unauthorised modification, or work carried out by others. It does not cover fair wear and tear, or the natural characteristics of concrete described in clause 11.

10.8 To make a claim, contact the Seller by email to support@nucrete.co.uk or by telephone, quoting the order reference, describing the fault and enclosing photographs. The Seller will acknowledge the claim within 5 Working Days and will say what it proposes to do, and by when, within 30 days. Where an inspection is needed the Seller will arrange one and the Buyer must allow reasonable access.

10.9 These guarantees are in addition to the Buyer’s statutory rights and do not replace them. Where the Buyer is a Consumer, the Buyer’s rights to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015 are against the Seller as the seller of the Goods, and nothing in this clause 10 limits or transfers those rights.

11 The Site, Groundworks and Concrete

11.1 The base must be concrete, a minimum of 100mm (4″) thick, ideally thickened to 150mm (6″) around the perimeter, and completely flat, level and square. Unless a different size is stated on the Order Confirmation, it should be approximately 150mm (6″) wider and 150mm (6″) longer than the external size of the building. New concrete should cure for at least a week before the building is delivered.

11.2 All concrete bases laid by the Seller are laid to a tamped finish unless otherwise agreed. This is a functional finish and will not be perfectly smooth.

11.3 Concrete is a natural material and may develop surface cracks, laitance (dusting), or variations in colour and texture. These are not structural defects and do not affect the integrity of the base.

11.4 Concrete may also crack or settle due to ground movement, soil conditions, or natural settlement over time. All bases laid by the Seller are laid on a suitable compacted Type 1 MOT sub-base and are laser levelled for accuracy. Such cracking or movement does not affect the structural suitability of a properly prepared floating slab base and does not warrant repair or replacement by the Seller.

11.5 Concrete panels are manufactured in batches and natural variation in colour and texture between batches is normal. This is not a defect and is not covered by the guarantee.

11.6 If concrete is laid during light or moderate rain, surface appearance may be affected. Heavy rain may delay installation.

11.7 The Buyer is responsible for applying any sealants, finishes, or coverings where a finer finish is required.

11.8 The Seller is not liable for any aesthetic, cosmetic, or non-structural issues arising from the natural characteristics of concrete, including but not limited to cracking, whether surface or settlement-related, dusting, shrinkage, ground movement, or weather-related surface variations.

11.9 Timber shuttering used to form the edges of the base is not removed by the Seller. The Buyer should remove shuttering no earlier than 3 days after the concrete is poured, to avoid damaging the base.

11.10 Concrete may be laid in separate sections if the base is too large to pour in one operation, or if there is a shortage of raw materials from the concrete supplier. Where possible and appropriate, steel reinforcement will be used to tie the sections together. Where sections are tied together, a visible joint line in the surface is unavoidable and is not a defect.

11.11 Where a new building is to be installed on an existing base, the Seller cannot guarantee in advance that the base will be suitable. A full inspection can only be made once any existing building has been removed, at which point the base will be laser-levelled and assessed.

11.11.1 If the base is confirmed to be suitable, installation will proceed as planned.

11.11.2 If the base is not suitable, the Seller will always show the Buyer exactly what the problem is so that the Buyer can verify it. A separate quotation will then be provided for breaking out or relaying a base. Installation will continue once a suitable base is in place. This may delay the installation date.

11.12 The Buyer must tell the Seller, before work begins, about anything buried at the Site that the Buyer knows of or ought reasonably to know of, including electricity cables, gas pipes, water pipes, drainage, communications cables, soakaways, wells, tanks, foundations and made ground. The Seller will take all reasonable care to avoid damaging underground services, but is not liable for damage to buried or concealed services that were not clearly visible, accurately marked, or made known to the Seller before commencement.

11.13 Any future remedial or access works to covered services, including any requirement to break out, remove or disturb any part of the base to allow third-party access to gas, electricity, water, drainage or other services, are undertaken entirely at the Buyer’s expense, and the Seller is not responsible for any associated costs, repairs, reinstatement, damage or delays.

11.14 Where the Buyer engages its own contractor, for example to lay a base or to carry out electrical work, that contractor is the Buyer’s responsibility. The Seller is not liable for the standard, accuracy or timing of their work, and any cost or delay caused by it is dealt with under clause 11.16.

11.15 It is the Buyer’s responsibility to obtain any planning permission, building regulations approval, listed building consent or other permission required, to have the right to build in the position chosen, and to deal with any party wall, boundary or neighbour matters. The Seller does not check or advise on these. If permission is refused or withdrawn after manufacture has commenced, the order is treated as cancelled by the Buyer and clause 9.5 applies.

11.16 If the Seller is unable to carry out the work on the agreed date due to circumstances beyond its control, a charge will apply to cover a revisit for lost labour, transport, fuel, accommodation and scheduling costs. Those circumstances include access restrictions or obstructions such as vehicles, skips, scaffolding, locked gates or materials left on Site; delays or actions by third parties including other contractors, utility providers or local authorities; unsuitable site conditions such as unstable ground, flooding, excessive water or hidden voids; safety issues including hazardous materials, unsafe structures or other site hazards; severe weather making work unsafe or impractical; incorrect or incomplete information provided by the Buyer about Site access or conditions; failure by the Buyer to obtain necessary permissions in time; and acts outside human control such as fire, theft, vandalism or accidents affecting the Site. This charge will be from a minimum of £300 to a maximum of £1500 depending on location and other factors and must be paid before a new installation date is agreed.

11.17 Where the base does not conform to clause 11.1 or to the size stated on the Order Confirmation, the Seller is released from its obligation to erect the building on that visit and may discharge its obligations by stacking the parts at the Site. The Buyer may then complete the erection, or the Seller will return to erect the building for a charge of 15% of the selling price of the building. If the parts cannot safely be left at the Site and must be returned to the works, the charge to return and erect is 25% of the selling price of the building. Both percentages are calculated on the price of the building alone and exclude groundwork, removals and other services.

11.18 While every reasonable effort will be made to protect existing driveways, paths, patios, lawns and other surfaces from damage caused by plant, machinery or equipment used during the works, the Buyer accepts that some marking, scuffing or displacement may occur. The Seller is not liable for damage to such surfaces unless caused by gross negligence.

12 What Is Not Included as Standard

12.1 Mortar fillets are not included on any building and will not be applied unless the Specification expressly says so. Where no mortar fillet is supplied, it is for the Buyer to apply one after erection if required.

12.2 Eaves filler is not included on any building. The gaps between the tops of the panel walls and the roof sheets are left open for ventilation. Eaves filler is available at additional cost and will only be fitted where the Specification says so.

12.3 Where a building is erected against an existing wall or structure, the joint where the roof meets the wall is sealed with external-grade mastic. Lead flashing is not included and is not carried out by the Seller or the Manufacturer. It is for the Buyer to have the building lead-flashed after installation by a suitably qualified roofer if any leakage occurs, and neither the Seller nor the Manufacturer is responsible for water ingress at that joint.

12.4 Sectional buildings are single skin and may be prone to some degree of damp and condensation. This is a characteristic of the construction and is not a defect. Neither the Seller nor the Manufacturer accepts liability for any items stored in the building that are damaged by damp or condensation.

12.5 Electrical work, plumbing, internal lining, insulation and any other fit-out are not included unless the Specification says so.

13 Removing an Existing Building, and Waste

13.1 Where the Seller has agreed to remove an existing building, the removal covers the walls, the roof, the main door and any windows or side doors. The existing base is left as it is unless its removal is expressly included in the Specification.

13.2 The Seller’s removal teams hold waste carrier licences and the waste is taken to a suitable licensed waste station. The transfer note issued by that station is available for the Buyer to inspect on request.

13.3 Any other contents or waste inside or around the building are not removed. They will only be taken away where this has been agreed with the Seller in advance and charged accordingly.

14 Asbestos

14.1 Older garages and outbuildings frequently contain asbestos cement, most commonly in roof sheets. Where the Seller removes a building containing non-licensed asbestos, that work is carried out in accordance with the applicable regulations. The material is not broken up, and is wrapped and labelled, and a hazardous waste consignment note is completed in every case.

14.2 Asbestos or other hazardous material discovered buried in the ground during excavation, or otherwise not identified before the works were quoted, is outside the scope of the Contract. Work will stop, the Buyer will be informed, and the quotation will be revised and re-costed before work continues.

15 Installation, Completion and Snagging

15.1 Most buildings are installed within one day.

15.2 The Buyer should be available at the Site to take handover on the day of installation. Where the Buyer is not available, the installation team will complete the installation and carry out their own final checks.

15.3 Installation is complete when the building has been erected and the installation team has left the Site. A handover pack is then issued to the Buyer by email.

15.4 If the Buyer believes anything about the installation is incomplete, damaged or not in accordance with the Specification, the Buyer must tell the Seller in writing within 7 days of the date of the handover pack. The Seller will put right anything that is its responsibility. After that period the guarantee in clause 10 and the Buyer’s statutory rights continue to apply, but the installation is treated as accepted.

15.5 Any change to the Specification after the Contract is formed is a variation. A variation is only binding when it has been agreed and confirmed in writing by email by the Seller, including any change to the price and to the installation date. Work described verbally on Site, or requested of the installation team, does not vary the Contract.

15.6 Final door and window positions may be determined by the Buyer on the day of erection, subject to roof truss positions and similar constraints. Where nobody is available, the installation team will use their own judgement from the Specification and any sketch supplied.

16 Complaints, Correspondence and Disputes

16.1 The Seller takes every complaint seriously and investigates it on its facts. Nothing in this clause 16 limits the Buyer’s statutory rights as a Consumer, the guarantee given in clause 10, or the Buyer’s right to take legal advice or to bring a claim.

16.2 A complaint should be sent by email to support@nucrete.co.uk, or in writing to the address in clause 1.6, and should state the Buyer’s name and order or job number, what the Buyer says is wrong, when it was noticed, and what the Buyer would like the Seller to do. Photographs should be provided where the complaint concerns the condition of the Goods, the base or the Site. The Seller may ask for reasonable access to inspect.

16.3 The Seller will acknowledge a complaint within 5 Working Days and give a substantive written response within 30 days. Where an inspection, a site visit or a referral to a Manufacturer is needed, the Seller will say so and give a revised date.

16.4 The Seller responds to the substance of a complaint, not to its length or its presentation. The Seller will address the substantive points raised, but is not obliged to answer correspondence point by point, to respond again to a point it has already answered, or to engage with legal argument, statutory citations or references to case law. A complaint is assessed on the facts, on the Contract and on the Buyer’s legal rights. It is not assessed on the length, tone or apparent legal formality of the correspondence, and none of those things will change the outcome.

16.5 The Seller may use automated tools to triage and assess incoming correspondence. Where correspondence appears to have been generated by an artificial intelligence tool, produced from a template, or drafted to resemble legal proceedings, the Seller will still assess the underlying complaint on its merits, but will answer it once, in plain English, dealing with the substantive points only. The Seller will not conduct an extended written exchange of that kind, and will not treat such correspondence as a legal claim or as correspondence from an instructed legal representative. For the avoidance of doubt, no complaint will be rejected, and no remedy withheld, because of how the correspondence was written or what tool was used to write it.

16.6 The outcome of a complaint is determined by the facts, by the Contract and by the Buyer’s legal rights. It is not affected by the length of the correspondence, by the manner in which it is written, by the tools used to prepare it, by the number of times a point is repeated, or by any offer to withdraw a complaint, to stop corresponding, or to publish, remove or refrain from publishing a review, in return for a payment. The Seller does not make discounts, refunds or goodwill payments in order to bring correspondence to an end. Where the Buyer is entitled to a remedy the Seller will provide it in full, and where the Buyer is not, the Seller will say so, and repeating the request will not change that answer.

16.7 The Buyer must take reasonable care that anything stated as fact in a complaint is accurate, and that any quotation from the Contract, from correspondence between the parties, or from legislation or case law is accurate and genuine. Automated tools can and do produce case names, citations and quotations that do not exist. Where a point rests on a quotation, authority or clause reference that is inaccurate or cannot be traced, the Seller will say so once and is not obliged to address that point further. This does not affect the Seller’s obligation to deal with the substance of the complaint.

16.8 Where correspondence about a complaint becomes excessive, repetitive or abusive, the Seller may require that further contact about it is made in writing to a single named address, and may decline to take telephone calls about it. This does not limit the Seller’s obligation to investigate and answer the complaint, and does not affect any of the Buyer’s rights.

16.9 Once the Seller has given its substantive response, and has completed one review of that response if the Buyer asks for one, the Seller’s position on that complaint is final and the Seller will not continue to correspond about it. The Seller will reopen a complaint at any time if the Buyer provides new evidence, or if a new or worsening defect arises.

16.10 If the Buyer is not satisfied with the Seller’s final response, the Buyer may ask an approved alternative dispute resolution provider to consider the complaint. The Seller will tell the Buyer which provider it is willing to use, and whether it agrees to that provider dealing with the complaint. Alternative dispute resolution is voluntary for both parties and does not affect the Buyer’s right to bring a claim.

16.11 The Buyer is free at any time to take independent legal advice, to instruct a solicitor, or to bring a claim in the courts of England and Wales. Nothing in this clause 16 restricts that right or affects any limitation period. The Seller will engage properly and promptly with a formal letter of claim, with correspondence from a solicitor instructed by the Buyer, and with any claim issued at court.

16.12 Correspondence about a complaint does not extend the inspection and notification periods in clauses 9.1 and 15.4, vary the Contract, or amount to an admission of liability by the Seller.

16.13 The Seller stands behind the guarantee in clause 10 in full. Where a defect falls within that guarantee the Seller will put it right, whatever form the complaint took, however much correspondence there has been, and whether or not the parties have disagreed about anything else.

17 Limitation of Liability

17.1 Except as implied by law where the Buyer is dealing as a Consumer, remedies are limited to damages not exceeding the price of the Goods.

17.2 The Seller is not liable for any loss of profit, business, contracts, revenues, anticipated savings, goodwill, or other indirect or consequential loss.

17.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence of the Seller or its employees, for fraud, or for anything else that cannot lawfully be excluded or limited.

18 Business Customers

18.1 This clause 18 applies where the Buyer is a Business Customer, and prevails over any other clause to the extent of any conflict.

18.2 A Business Customer has no right to cancel under the Consumer Contracts Regulations 2013 and no rights under the Consumer Rights Act 2015. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are excluded to the fullest extent permitted by law.

18.3 Subject to clause 17.3, the Seller’s total liability to a Business Customer arising out of or in connection with the Contract is limited to the price paid for the Goods.

18.4 A Business Customer must pay in full on the due date, without set-off, counterclaim or deduction of any kind.

19 General

19.1 Waiver. No waiver by the Seller, whether express or implied, in enforcing any rights prejudices its future rights.

19.2 Force majeure. The Seller is not liable for delays or failures caused by events outside its reasonable control, including but not limited to acts of God, strikes, fire, war, failure of suppliers, staff shortages, adverse weather, or equipment breakdown.

19.3 Subcontracting and assignment. The Seller may subcontract any part of the work, including manufacture, delivery, groundwork, removal and installation, and remains responsible for work subcontracted. The Buyer may not assign or transfer the Contract without the Seller’s written consent, which does not affect the transfer of the guarantee under clause 10.5.

19.4 Third party rights. A person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms, save that a new owner of the property may enforce the guarantee as provided by clause 10.5.

19.5 Notices. Notices to the Seller should be sent by email to support@nucrete.co.uk or in writing to the address in clause 1.6. Notices to the Buyer will be sent to the email or postal address given on the order. A notice sent by email is treated as received on the next Working Day after sending, and a notice sent by post two Working Days after posting.

19.6 Data protection. The Seller handles personal data in accordance with its Privacy Policy, which is available on the Website.

19.7 Severance. If any term is held invalid or unenforceable, the remaining terms continue in full force and effect.

20 Changes to These Terms

20.1 The Seller may alter these Terms at any time. Changes do not affect Contracts already entered into, which are governed by the version of these Terms in force on the date the Contract was formed.

21 Governing Law and Jurisdiction

21.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions of Use of the Website www.nucrete.co.uk

1 Acceptance of Terms

Your access to and use of www.nucrete.co.uk (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2 Advice

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.

3 Changes to Website

www.nucrete.co.uk reserves the right to:

3.1 change or remove (temporarily or permanently) the Website or any part of it without notice; and

3.2 change these Terms and Conditions at any time. Continued use of the Website following any changes shall be deemed to be acceptance of such change.

4 Links to Third Party Websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5 Copyright & Intellectual Property

5.1 All copyright, trade marks and intellectual property rights in the Website and its content are owned by or licensed to Nucrete Online Limited.

5.2 NUCRETE is a registered trade mark (UK00004021711). All other trade marks are the property of their respective owners.

5.3 Content is provided for personal, non-commercial use only. No part may be reproduced without prior written consent.

6 Disclaimers and Limitation of Liability

6.1 The Website is provided on an “AS IS” and “AS AVAILABLE” basis without warranty of any kind.

6.2 To the extent permitted by law, www.nucrete.co.uk will not be liable for any indirect or consequential loss (including loss of business, opportunity, data, profits).

6.3 www.nucrete.co.uk makes no warranty that the Website will be uninterrupted or error free, that defects will be corrected or that the Website or server are free of viruses or harmful code.

6.4 Nothing in these Terms excludes liability for death or personal injury caused by negligence.

7 Indemnity

You agree to indemnify and hold www.nucrete.co.uk and its employees and agents harmless from and against all liabilities, damages, losses, costs and expenses in relation to any claims or actions brought against www.nucrete.co.uk arising from your breach of these Terms.

8 Severance

If any of these Terms are determined to be invalid or unenforceable, the remaining Terms shall remain in full force and effect.

9 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, and you hereby submit to the exclusive jurisdiction of the courts of England and Wales.

10 Security

This website uses SSL (secure socket layer) across all pages to protect your data.