Terms and Conditions of Sale of Nucrete Online Ltd t/as Nucrete Online

1 Definitions

1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller.

1.2 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

1.3 “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

1.4 “Goods” means the articles that the Buyer agrees to buy from the Seller.

1.5 “Seller” means NUCRETE ONLINE LTD of Onward Chambers, 34 Market Street, Hyde, SK14 1AH.

1.6 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.

1.7 “Website” means www.nucrete.co.uk.

1.8 “Nucrete” or “Nucrete Online” are trading styles of NUCRETE ONLINE LTD.

1.9 “NUCRETE” is a registered trade mark (UK00004021711).

2 Conditions

2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

2.5 Any complaints should be addressed to the Seller’s address stated in clause 1.5.

3 Ordering

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified at the time of order and given the option to either wait until the goods are available from stock or cancel the order.

3.3 When making an order through the Website, the Buyer will be guided through the process by our sales team. Clear instructions will be provided at each stage to ensure the Buyer understands the steps required to complete the order.

3.4 All sizes quoted should be considered external and approximate unless otherwise stated.

4 Price and Payment

4.1 The price of the Goods shall be that stipulated on the Website unless otherwise agreed. Prices are inclusive of VAT unless otherwise shown. Delivery/installation charges are not included unless otherwise stated.

4.2 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.

4.3 A deposit of 20% must be paid at time of order by credit or debit card. Deposits are non-refundable except where cancellation is due to breach of contract by the Seller.

4.4 The balance of payment including VAT must be received no later than 7 working days before works commence, unless otherwise stated in writing. Balance of payment can be made by cash or BACS, or other method stated by the Seller.

4.5 If the Buyer cancels after manufacture has commenced, the Seller reserves the right to retain any deposits paid.

5 Rights of Seller

5.1 The Seller reserves the right to periodically update prices on the Website.

5.2 The Seller reserves the right to withdraw any Goods from the Website at any time.

5.3 The Seller shall not be liable to anyone for withdrawing any Goods or refusing to process an order.

6 Age of Consent

6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked to declare that they are of the appropriate legal age.

6.2 If the Seller discovers that the Buyer is not legally entitled, the order shall be cancelled immediately.

7 Delivery

7.1 Goods supplied within the UK will normally be delivered within 30 – 40 working days of acceptance of order. Because every sectional building order is bespoke, the Buyer and Seller shall agree an approximate delivery date at the time of order.

7.2 Where a specific delivery date has been agreed but cannot be met, the Buyer will be notified to agree a new delivery date.

7.3 Time of delivery shall not be of the essence. The Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer arising directly or indirectly out of any failure to meet an estimated delivery date.

7.4 Delivery shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery.

7.5 Risk in the Goods shall pass to the Buyer upon delivery, or when delivery is attempted but not possible due to Buyer default.

7.6 Title in the Goods shall not pass to the Buyer until payment has been made in full.

7.7 The Buyer is responsible for ensuring site suitability, access, and compliance with planning or local authority requirements. The Seller accepts no liability for delays or costs arising from unsuitable or inaccessible sites, inaccurate information provided by the Buyer, or third-party works.

8 Cancellation and Return

8.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email to support@nucrete.co.uk within 7 days if the Goods are damaged or do not comply with the Contract.

8.2 If Goods are damaged or non-compliant, the Seller will rectify or replace within a reasonable period. If this is not possible, the Seller may at its discretion offer a refund and remove the Goods at its own expense.

8.3 Sectional buildings are bespoke and manufactured to order, therefore the Consumer Contracts Regulations 2013 ‘cooling-off’ right to cancel does not apply.

8.4 Carport kits and similar non-bespoke items fall under standard consumer rights and will carry their own warranty terms as provided by the manufacturer (e.g. Palram). Ask for further details if you need clarification.

9 Guarantee

9.1 The Seller warrants that Goods supplied will be free from defects in materials and workmanship for a period of 10 years, subject to fair wear and tear, correct installation, and proper maintenance.

9.2 This warranty does not cover damage caused by weather, misuse, neglect, improper site conditions, unauthorised modifications, or third-party works.

9.3 This warranty is in addition to statutory rights.

10 Concrete Works Disclaimer

10.1 All concrete bases are laid to a tamped finish unless otherwise agreed. This is a functional finish and will not be perfectly smooth.

10.2 Concrete is a natural material and may develop surface cracks, laitance (dusting), or variations in colour and texture. These are not structural defects and do not affect the integrity of the base.

10.3 Concrete may also crack or settle due to ground movement, soil conditions, or natural settlement over time. All bases are laid on a suitable compacted Type 1 MOT sub-base and are laser levelled for accuracy. Such cracking or movement does not affect the structural suitability of a properly prepared floating slab base and does not warrant repair or replacement by the Seller.

10.4 If concrete is laid during light or moderate rain, surface appearance may be affected (e.g. dusting). Heavy rain may delay installation.

10.5 The Buyer is responsible for applying any sealants, finishes, or coverings where a finer finish is required.

10.6 The Seller shall not be liable for any aesthetic, cosmetic, or non-structural issues arising from the natural characteristics of concrete, including but not limited to cracking (whether surface or settlement-related), dusting, shrinkage, ground movement, or weather-related surface variations.

10.7 Timber shuttering used to form the edges of the base is not removed by the Seller. The Buyer should remove shuttering themselves no earlier than 3 days after the concrete is poured to avoid damaging the base.

10.8 Concrete may be laid in separate sections if the base is too large to pour in one operation and/or if there is a shortage of raw materials from the concrete supplier. Where possible and appropriate, steel reinforcement (rebar) will be used to tie the sections together. Where concrete sections are tied together, a visible joint line in the surface is unavoidable and does not constitute a defect.

10.9 Where a new garage is to be installed on an existing concrete base, the Seller cannot guarantee in advance that the base will be suitable. A full inspection can only be made once any existing garage or structure has been removed. At this stage, the base will be laser-levelled and assessed for suitability.

10.9.1 If the slab is confirmed to be suitable, installation will proceed as planned.

10.9.2 If the slab is not suitable, the Seller will always show the Buyer exactly what the problem is so they can verify it themselves. A separate quotation will then be provided for breaking out and/or relaying a new base. Installation will continue once a suitable base is in place. This may delay the installation date of the new building.

10.10 If the Seller is unable to carry out the work on the agreed date due to unforeseen circumstances beyond their control (for example, access restrictions or obstructions such as vehicles, skips, scaffolding, locked gates or materials left on site; delays or actions by third parties including other contractors, utility providers or local authorities; unsuitable site conditions such as unstable ground, flooding, excessive water or hidden voids; safety issues including hazardous materials such as asbestos buried in the ground, unsafe structures or adverse site hazards; severe weather conditions making work unsafe or impractical; incorrect or incomplete information provided by the Buyer regarding site access or conditions; failure by the Buyer to obtain necessary permissions, consents or approvals in time; or acts outside of human control such as fire, theft, vandalism or accidents affecting the site), a charge will apply to cover a revisit for lost labour, transport, fuel, accommodation and scheduling costs. This charge will be from a minimum of £300 to a maximum of £1500 dependant on location and other factors and must be paid before a new installation date is agreed. Any buried hazardous materials, such as asbestos, discovered during the works will require the quotation to be revised and re-costed accordingly.

10.11 While every reasonable effort will be made by the Seller to protect existing driveways, paths, patios, lawns and other surfaces from potential damage caused by plant, machinery or equipment used during the works, the Buyer accepts that some marking, scuffing or displacement may occur. The Seller will not be liable for any damage to such surfaces unless caused by gross negligence.

10.12 The Seller will take all reasonable care to avoid damaging underground services during excavation. However, the Seller shall not be liable for any damage to buried or concealed services (including but not limited to electricity cables, gas pipes, water pipes, drainage systems or communications cables) that are not clearly visible, accurately marked, or made known to the Seller prior to commencement of works.

10.13 Any future remedial or access works to covered services, including any requirement to break out, remove or disturb any part of the concrete base to allow third-party access to gas, electric, water, drainage or other services, shall be undertaken entirely at the client’s expense, and we shall not be held responsible for any associated costs, repairs, reinstatement, damage or delays.

11 Limitation of Liability

11.1 Except as implied by law where the Buyer is dealing as a Consumer, remedies shall be limited to damages not exceeding the price of the Goods.

11.2 The Seller shall not be liable for any loss of profit, business, contracts, revenues, anticipated savings, goodwill, or other indirect or consequential loss.

11.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence of the Seller or its employees.

12 Waiver

No waiver by the Seller (whether express or implied) in enforcing any rights shall prejudice future rights.

13 Force Majeure

The Seller shall not be liable for delays or failures caused by events outside its reasonable control (including but not limited to acts of God, strikes, fire, war, failure of suppliers, staff shortages, adverse weather, or equipment breakdown).

14 Severance

If any term is held invalid or unenforceable, the remaining terms shall continue in full force and effect.

15 Changes to Terms

The Seller may alter these Terms at any time. Changes do not affect Contracts already entered into.

16 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions of Use of the Website www.nucrete.co.uk

1 Acceptance of Terms

Your access to and use of www.nucrete.co.uk (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2 Advice

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.

3 Changes to Website

www.nucrete.co.uk reserves the right to:

3.1 change or remove (temporarily or permanently) the Website or any part of it without notice; and

3.2 change these Terms and Conditions at any time. Continued use of the Website following any changes shall be deemed to be acceptance of such change.

4 Links to Third Party Websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5 Copyright & Intellectual Property

5.1 All copyright, trade marks and intellectual property rights in the Website and its content are owned by or licensed to PERMECO GROUP LTD.

5.2 NUCRETE is a registered trade mark (UK00004021711). All other trade marks are the property of their respective owners.

5.3 Content is provided for personal, non-commercial use only. No part may be reproduced without prior written consent.

6 Disclaimers and Limitation of Liability

6.1 The Website is provided on an “AS IS” and “AS AVAILABLE” basis without warranty of any kind.

6.2 To the extent permitted by law, www.nucrete.co.uk will not be liable for any indirect or consequential loss (including loss of business, opportunity, data, profits).

6.3 www.nucrete.co.uk makes no warranty that the Website will be uninterrupted or error free, that defects will be corrected or that the Website or server are free of viruses or harmful code.

6.4 Nothing in these Terms excludes liability for death or personal injury caused by negligence.

7 Indemnity

You agree to indemnify and hold www.nucrete.co.uk and its employees and agents harmless from and against all liabilities, damages, losses, costs and expenses in relation to any claims or actions brought against www.nucrete.co.uk arising from your breach of these Terms.

8 Severance

If any of these Terms are determined to be invalid or unenforceable, the remaining Terms shall remain in full force and effect.

9 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, and you hereby submit to the exclusive jurisdiction of the courts of England and Wales.

10 Security

This website uses SSL (secure socket layer) across all pages to protect your data.